Our principles

Listening

Listening is our foundational core value. It imbues everything we do, from our method to our approach to the proposals we offer. As the central nucleus, listening, is the way we recognize our shared humanity, validate the “you” of each relationship, and give back an important place that has often been denied in the past. Listening is our method and approach because it heals; allowing broken bridges to be rebuilt and needs to be detected. It is from this space of listening that we recommend proposals to provide healing and reparation appropriate to the unique needs of each person.

Confidentiality

We guarantee a safe space for communication. We respect the policies, regulations, and procedures that protect the privacy, intimacy, and proper treatment of personal data and information. Above all, we especially respect the need and desire of each person to preserve their anonymous identity.

Personalization

The person with his or her healing needs are at the center of all our programs. He or She is the protagonist of the entire healing process. Each person takes the reins of the different proposals. Each one decides according to their needs what is best for them in that moment. We accompany each person along all the various vital moments they may go through. We suggest possible paths of healing and reparation, offering our experience, so each person can trace their own path.

Independence

We are an independent service from any institution, entity or group of the Catholic Church or other churches and/or beliefs.

ndependence translates into (1) a fully organizational and functional autonomy, (2) an independent legal structure, (3) a priority orientation towards victims, (4) ideological and axiological independence, and (5) economic independence: the livelihood of professionals is not linked to the provision of this service. This also gives us independence and our own criteria to have on our team, people with experience of victimization, who have personally travelled the path of healing and reparation.

Principle of autonomy and well-being

The maxim that presides over all our actions is “do no more harm.“ We avoid adding to the suffering  with interventions that could cause re-victimization or secondary victimization. Each person decides what is restorative and when to address it. For example, when specific memories from their story surface, those memories that do not constitute a healing element, can remain on the sidelines. At all times, the person who comes to us maintains his or her autonomy and free decision about how to proceed from the beginning to the end of the process.

Collaborative network and international projection

We are responsible for a network of collaborators who work with a common “charter of principles.” This allows us to extend our action internationally across different parts of the world.

Eshmá - Acogida, Escucha, Reparación

Contact

We look forward to hearing from you!
Contact us through our website or directly by phone, email, Whatsapp, or Telegram. (Contact form and communication links directly below).

Phone Number: (+34) 615 263 699
Email: welisten@eshma.eus

    I read and accept the Privacy Policy.

    In the name of the entity, we process the information you provide us with in order to provide the requested service. The data provided will be kept as long as the relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about whether Eshmá is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

    Contact

    We look forward to hearing from you!
    Contact us through our website or directly by phone, email, Whatsapp, or Telegram. (Contact form and communication links directly below).

    Phone Number: (+34) 615 263 699
    Email: welisten@eshma.eus

      I read and accept the Privacy Policy.

      In the name of the entity, we process the information you provide us with in order to provide the requested service. The data provided will be kept as long as the relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about whether Eshmá is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

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